Bilingual Customer Service Representative

Adecco is currently hiring for multiple Bilingual (French/English) Customer Service Representatives in downtown Toronto, ON. To qualify for this opportunity, you must be fully bilingual in French and English, have post-secondary education, some call centre experience and be flexible to work a late shift from 12pm to 8 pm and any other shifts as assigned between 8am to 8pm. This is a full-time, permanent opportunity and the pay rate for the role is $42,000.

The Bilingual (French/English) Customer Service Representative Job Responsibilities Include:
• Respond tactfully and professionally to incoming inquiries and escalations from car leases and car dealerships
• Responding to inbound calls and emails from customers, addressing questions and concerns related to vehicle leases
• Making outbound calls to lease holders and car dealerships pertaining to leases
• Collecting and maintaining data to ensure the accuracy of lease contracts (including information related to insurance coverage, and reports from external partners)
• Accurately communicating the terms and conditions of customer leases
• Supporting lease holders and car dealers with the vehicle return process
• Ability to interact professionally with clients and coworkers, retain and seek information through effective researching skills
• Superior skills in computerized work tools
• Answer inbound customer calls, investigate all issues accordingly, and troubleshoot in order to provide options to customers on acceptable resolutions on the first call
• Troubleshoot accounts, action all requests to the back office through internal systems to achieve resolution for the customers
• Keep current with the company policies and procedures, job aids; attend new training & continuous learning sessions
• Service our customers through multi-channeled contact (inbound calls, or outbound customer call backs)
• Accurately type information into the system as required
• Perform other tasks as assigned

The Bilingual (French/English) Customer Service Representative Job Qualifications Include:
• Fluency and excellent verbal and written communication skills in English and French
• Completion of post-secondary education
• Previous experience in a call centre or customer service role, performing inbound and outbound call activity
• Demonstrated experience with MS Word, Excel and Outlook
• Advanced keyboarding skills (40 wpm or better)
• General knowledge, equivalent to secondary school completion · Ideally a minimum of 2-3 year previous experience in an inbound call center or customer service environment (Call Centre experience is preferred)
• Confident ability to work with the public on the phone excellent phone manner
• Excellent phone manners
• Ability to excel in a fast-paced environment, meticulous attention to detail, work under pressure in a structured environment, tight deadlines, and repetitive tasks
• Must be flexible to work in a shift environment
• Excellent problem-solving skills, decision making, critical thinking, job task planning and organizing skills
• Demonstrated ability to offer excellent attendance and punctuality
• Self-motivated and able to function well independently or in a group environment
• Ability to work late shift from 12pm to 8 pm and any other shifts as assigned between 8am to 8pm

If you are interested in this Bilingual (French/English) Customer Service Representative Job in Toronto, ON, apply by clicking the “Apply Now” button below.
B6501

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