Deskside Support Analyst

Adecco is currently hiring for a Temporary Deskside Support Analyst in Regina, SK. To qualify for this Temporary Deskside Support Analyst role, you must have experience with Office 365 Applications; specifically SharePoint Online, Outlook 2016. Our client is a friendly work environment and is with around 1200 employees one of the largest, well-known companies in town.

Deskside Support Analyst Responsibilities:

• Day to day support team on the Productivity and Collaboration team
• Manage incidents and problems through to completion.

Deskside Support Analyst key skills:

• Versatile Deskside Support Consultant with Microsoft Office 365 experience.
• Able to support:
o Office 365 Applications; specifically SharePoint Online, Outlook 2016
o Office 2016
o Windows 10
o General hardware and software troubleshooting
• Strong problem solving skills
• Excellent documentation writing / knowledge transfer ability
• Clear written and oral communication
• Windows Powershell experience would be an asset
• Bilingual (in Canadian French) is an asset
• Hands on experience with Service Now - incidents, problems, dashboards, etc.
• Must be a self-starter with strong initiative
• High degree of drive and initiative
• Not afraid to pick up the phone or talk to clients
• Takes a role of accountability around seeing issues through to completion
• Ability to understand how to identify themes so that support resources can be created and transitioned to the Service Desk team
• Create a partnership with the Deskside and Service Desk teams to create transition to support material

If you are interested in this Temporary Deskside Support Analyst job in Regina, SK. apply by clicking the “Apply With Adecco” button.

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