Bilingual Customer Support Representative

Adecco’s client located in Stittsville is currently searching for a Bilingual Customer Support Representative to join its team in a permanent role. The Bilingual Customer Support Representative will receive inbound inquiries and initiate outbound calls in response to customer inquiries within the Quebec market. The selected candidate will be fluently bilingual (spoken and written) in French and English with a minimum of three years of experience in a related customer service, order management, or sales administration role.
 
Bilingual Customer Support Representative Duties:

• Primary reception coverage for incoming bilingual calls
• Communicate effectively and professionally with customers by phone and email to build rapport with clients within primarily the Quebec market
• Support customers requests regarding pricing, product availability, and order tracking
• Sales order processing duties including price checks prior to entering, reaching out for prepayment info, sending order confirmation emails, and initiating customer callbacks for clarification on purchase orders as required
• Email support duties including sales order confirmations, follow ups, inquiries regarding status of orders, checking stock, providing availability, substitution of products, provide tracking, dimensions, etc., and sourcing out and providing freight quotes upon request
• Interact with account managers regarding customer orders and new leads
• Work closely with other departments to achieve both internal and external customer satisfaction
• Other duties as required to meet and adhere to quality assurance standards, safety standards, and productivity requirements set by the company
 
Requirements Include:

• As this role will involve communicating by phone and email with customers located in Quebec, fluent bilingualism in both English and French (spoken and written) is a must have
• At minimum three years of experience in a similar customer service, sales administrator, or order management role
• Excellent customer service skills with a professional and courteous demeanor
• Ability to work successfully as part of a team environment
• Highly organized, detail oriented, and a strong work ethic
• Ability to listen, problem solve, and troubleshoot to effectively service customers
• Travel may be required as needed
 
To be considered for this new and exciting opportunity, apply now!
 
B1956

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