Video Game Live Support Agents

Video Game Live Support Agents - 80 open positions

Be a part of an exciting new game launch this Fall!

We're currently hiring for 80 Live Game Support agents to work in Downtown Montreal. We're looking for individuals who can read/write easily in English and who have good game knowledge. There is no over-the- phone support, it is all done through chat, email and social media. There is a paid training period of one week before starting.

The roles are full time, and offered on 3 main shifts:

Morning: 7:30 am - 3:30 pm
Evening: 3:30 pm - 11:30 pm
Night: 11:30 - 7:30 am
The hourly salary for English language agents is 11.50$/hour (12.50$/hour for the Night Shift).

In this role you'll be:
- Answering tickets with questions and comments relating to the game recently launched
- Recording the client interactions on the CRM tool
- Attend training sessions and meetings to ensure that the project information is up to date and that processes are respected
- Answering client questions in a respectful and professional manner
- Meeting the department's quality standards and ensuring that tickets are treated in a timely manner

Benefits of the role:
- Casual work environment
- Games, games , and games
- Insurance coverage after probation period, medical and dental
- Conveniently located offices in Downtown Montreal
- Entry level experience in the Video Game Industry

How to apply:
You can send your resume and letter of interest (one page letter that explains your interest and relevant experience for the role):
- through our website here
- by email to : leilah.bruneau@adecco.qc.ca

There will be group interviews conducted as of July 14, send us your letter of interest (cover letter) and resume to save your spot!

The letter of interest has to be in English.

Q6631
W3iad60

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