Scope of the Position This position is responsible for processing job activity and building strong client relationships within respective region through solid knowledge of CCS products and procedures. To promote CCS products and services for targeted accounts in order to maximize sales revenues.
Major Responsibilities • Manage regional jobs and meet mailing deadline on a daily basis.• Proactive communications with the Relationship Managers and their assistants regarding upcoming job activities. • Actively promotes CCS products and services for regular accounts within region (scannable proxies and VIFs for NOBO mailings, NI cards, booklets, etc.) • Liaise with Relationship Managers and their assistants to determine client requirements and ensure client satisfaction • Ensures revenue opportunities are maximized and fees billed correctly • Provide expertise, support and guidance to CIS client services staff to ensure client commitments and requirements are consistently met • Takes responsibility for job activity through to completion • Co-ordination with internal departments such as Design, Operations and Programming to ensure job processes are effective and able to meet clients’ expectations. • Provide back-up and support processing • Additional projects as assigned
Knowledge and skills required • Minimum 1 year proven experience in a customer relations/service role. Mail or print experience an asset. • Bilingual in English and French is an asset. • Completion of post-secondary education of either a college diploma or university degree is preferred. • Ability to develop positive working relationships (with both clients and team members). • Strong communication skills. • Possess the ability to work well under pressure. • Excellent attention to detail. • Problem solving, decision making, strong time management skills and experience in priority management. Ability to co-ordinate multiple tasks. • Ability to work with minimal supervision.• Possess excellent organizational skills. • A positive, enthusiastic attitude. • Ability to adapt to a changing environment. Strong work ethic. • Must be literate in all MS Office products, and quick to pick up customized computer programs.• Able to work shifts.
Physical Skill and Effort & Working Conditions • The position requires minimal physical exertion, with a large percentage of time spent sitting at a desk, with ample opportunity to move around • The position may require some periods of concentration in reading and analyzing a variety of (internal/external) documents and computer work. • There is the requirement to work to and successfully meet externally and/or internally imposed deadlines and handle multi-tasking. • Physical skills required to perform the job are generally easy muscular movements, with a moderate amount of PC work. • May spend moderate time answering telephone calls or on the phone. • This factor describes the location (e.g. office), physical conditions and physical environment where the job is performed. • The environment is generally comfortable with exposure to normal levels of elements such as dust, with minor fluctuations in heating or ventilation. • This factor also describes the risk of injury to the worker performing the job. • There is minimal risk of injury to the incumbent. • This factor also describes the frequency and distance of travel required in order to perform the job.
At Computershare we invite you to share our vision and our commitment to excellence in everything that we do. Our people are entrepreneurial and innovative and serve our clients with precision and reliability because they count on us to deliver, every time.
If you want to be part of our leading brand, please apply for this position by clicking on the apply button and following the application process.
Computershare is committed to providing accommodations for candidates with disabilities throughout the recruitment and employment process. If you are a candidate requiring an accommodation during the application process, please contact us ataoda@computershare.com
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