Customer Service Representative (Call Center) August 31, 2015

Customer Service Agent (Call Center) August 31, 2015

If you are looking to join a dynamic, professional team and work environment related to finances, Computershare's National Client Contact Centre has a place for you!

Represented in all major financial markets and with more than 14,000 employees worldwide, Computershare is a global market leader in transfer agency and share registration, employee equity plans, proxy solicitation and stakeholder communications, and specialize in a range of other diversified financial and governance services.

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What we offer:

· Role focused on client services (inbound calls andno outbound sales)

· 37.5 hours a week

· Working days are Monday to Friday until 8:00 pm – the centre is not open on weekends

· Convenient location, accessible via the McGill Metro station

· Paid training for a period between two (2) to five (5) weeks

· Attractive benefits

· Employee share purchase plan

· Educational Assistance

What your major responsibilities are:

· Promptly respond to telephone inquiries and ensure that clients' needs are met with accuracy and professionalism

· Listen actively and probe to determine the need

· Actively resolve inquiries raised

· Maintain shareholder accounts on the appropriate systems

· Escalate issues when necessary

· Keep management team inform of feedback received

What you offer:

Education, Training and Experience:

· Post-secondary studies

· Minimum of one (1) year of experience in a call centre or in client services

· Outstanding client service skills (professionalism, courtesy and helpfulness)

· Excellent communication skills, in both French and English

· Ability to navigate multiple systems and applications

· Strong knowledge of standard office PC applications (Outlook, Microsoft Office suite)

· Enjoy working in a client-focused, structured and goal-oriented environment

· Business or finances knowledge, an asset

At Computershare, our brand promises are: Certainty, Ingenuity and Advantage.

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