HELP DESK SUPPORT LEVEL 1

Roevin Technology is currently recruiting for Part time On-call Desktop Technicians
to join our client?s onsite support team across Canada. As a Part time On-Call Desktop Technician, you will be expected to travel to the various client locations across the city and arrive onsite within 3 hours of the request being made to provide desktop and/or printer troubleshooting support. The level of expertise needed for this role is at a level 1 Break fix technician, and our client is looking for individuals with great hands on support experience, coupled with exceptional customer service skills.

Location: Gatineau, QC
 
Qualifications:
 
*Analysis and Investigation of problems

*Repair, substitution or replacement of faulty hardware as necessary

*Repair, installation, reinstallation or reprogram of software as necessary

*Testing and error checking of solutions

*Backup of data as necessary in order to restore functionality

*Provide technical documentation and/or materials upon request or as necessary:

*May include running networking and telecom wires including ceilings and wall runs.

*Must be able to carry and lift including but not limited to, packaged computers and equipment such as monitors, display panels or small TV?s, laptops,

*Must be able to adapt, address all aspects of the computing environment they are walking into, and must be mobile to either transport or relocate equipment as necessary.

*Troubleshoot hardware/software, printer and copier issues.

*Minimum 2-3 years? experience in deploying, configuring and installing computer hardware and software.

*Maintain Desktop/PC hardware and software running on local workstations and resolve all hardware/software problems by either fixing the problem or replacing it with a working component.

*Troubleshoot hardware/software, printer and copier issues.

*Provide follow-up contact with the customer and inform customers of the progress of their computer repair while demonstrating excellent customer service skills and communication.

*2-3 years of experience supporting Windows operating system environments

*A+ certification or equivalent

*Ability to work independently

*Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and conflict resolution.

*Must be able to pass a criminal background check

*Must have reliable personal transportation and an active driver's license since multiple sites are involved
 
Role: For this client needs you to work on Data Domain, Fortigate firewall and some workstation image roll-out issues.

If you would like to be considered for this opportunity, please send your resume by clicking Apply Now!

or

Send resume at kdhanda@roevin.ca

B2500
 


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