Founded in 2006, the company provides e-commerce solutions for leaders of the digital goods industry, across the world. The company has grown into a true market leader and boasts one of the highest converting rates for an e-commerce platform in the industry + offers a premium customized solution that includes marketing expertise coupled with a reliable and secure payment processing platform. The company currently employs over 250 people with its headquarters based in Montreal, Canada. Their team takes care of clients from around the globe; supporting them in 7 different languages.
Primary responsibilities:
-Communicate with our German customers
-Up sell pre-existing clients with a premium technical support package
-Install, support, and troubleshoot software issues over the phone (level 1)
-Log all calls received and prioritize issues based on the severity
-Promote internal products
-Provide outstanding customer service on every contact
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