Assistant Manager Bar in Montreal

You would like to be a part of a great team? Your are looking for an assistant-manager position in a luxurious coffee environment? You enjoy giving excellent customer service? You are a good leader?

Our client Nespresso, is looking for an assistant-manager for its bar boutique located on one of the busiest street in Montreal.

What we offer:
* Competitive salary;
* Annual bonus;
*Full benefits package.

As an assistant-manager Boutique- Bar, your main responsibilities will include, but not be limited to:
* Ensure achievement of sales and service level targets set for the Bar;
* Lead the team by example in servicing our customers;
* Ensure the Boutique is clean and visual presentation properly set;
* Provide exceptional service to both existing and potential customers in an efficient and effective manner;
* Motivate and coach the team to provide exceptional customer service in keeping with our image and brand values;
* Proactively manage and deal with customer interactions and complaints;
* Manage shifts to ensure that each specialist and team are prepared and ready to work and communicate to each other at the beginning and end of each shift;
* Oversee and respond to the day to day organizational needs of the Bar including but not limited to: store cleanliness, re-stocking, training staff on selling techniques, customer service, merchandising and product knowledge;
* Support and assist in the implementation of SOP's and guidelines for the Boutique, ensuring full compliance by the team;
* Complete reports and/or documentation related to each shift;
* Supervise and enforce the cash management policy, cash handling, boutique funds and deposit procedures;
* In partnership with the Bar Boutique Manager analyze product sales performance and inventory needs, including the monitoring of expense and purchasing budgets;
* Run monthly and quarterly stock inventories;
* Create a culture of continuous learning within the team through daily meetings, focused group sessions, formal training and one on ones;
* Acts as a coach and mentor by using discretion in assessing performance, providing feedback and coaching to improve performance and provide employment recommendations to Boutique Manager.

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