Call Center Agent for Investors - Contract

If you are looking to join a dynamic, professional team and work environment related to finances, Computershare's National Client Contact Centre has a place for you! Represented in all major financial markets and with more than 14,000 employees worldwide, Computershare is a global market leader in transfer agency and share registration, employee equity plans, proxy solicitation and stakeholder communications, and specialize in a range of other diversified financial and governance services.

What we offer: 

• Role focused on client services (inbound calls andno outbound sales)
• 37.5 hours a week
• Working days are Monday to Friday until 8:00 pm – the center is not open on weekends
• Convenient location, accessible via the McGill Metro station
• Paid training

 What your major responsibilities are: 

• Promptly respond to telephone inquiries and ensure that clients' needs are met with accuracy and professionalism
• Listen actively and probe to determine the need
• Actively resolve inquiries raised
• Maintain shareholder accounts on the appropriate systems
• Escalate issues when necessary
• Keep management team informed of feedback received

What you offer:

Education, Training and Experience:

• Post-secondary studies
• Minimum of one (1) year of experience in a call center or in client services
• Outstanding client service skills (professionalism, courtesy and helpfulness)
• Excellent communication skills, in both French and English
• Ability to navigate multiple systems and applications
• Strong knowledge of standard office PC applications (Outlook, Microsoft Office suite)
• Enjoy working in a client-focused, structured and goal-oriented environment
• Business or finances knowledge, an asset

At Computershare we invite you to share our vision and our commitment to excellence in everything that we do. Our people are entrepreneurial and innovative and serve our clients with precision and reliability because they count on us to deliver, every time.

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