Customer Service Representative for Investors (Call Center) June 2015

Customer Service Representative (Call Center) June 8, 2015

If you are looking to join a dynamic, professional team and work environment related to finances, Computershare's National Client Contact Centre has a place for you!

Represented in all major financial markets and with more than 14,000 employees worldwide, Computershare is a global market leader in transfer agency and share registration, employee equity plans, proxy solicitation and stakeholder communications, and specialize in a range of other diversified financial and governance services.

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What we offer:

• Role focused on client services (inbound calls andno outbound sales)

• 37.5 hours a week

• Working days are Monday to Friday until 8:00 pm – the centre is not open on weekends

• Convenient location, accessible via the McGill Metro station

• Paid training for a period between two (2) to five (5) weeks

• Attractive benefits

• Employee share purchase plan

• Educational Assistance

What your major responsibilities are:

• Promptly respond to telephone inquiries and ensure that clients' needs are met with accuracy and professionalism

• Listen actively and probe to determine the need

• Actively resolve inquiries raised

• Maintain shareholder accounts on the appropriate systems

• Escalate issues when necessary

• Keep management team inform of feedback received

What you offer:

Education, Training and Experience:

• Post-secondary studies

• Minimum of one (1) year of experience in a call centre or in client services

• Outstanding client service skills (professionalism, courtesy and helpfulness)

• Excellent communication skills, in both French and English

• Ability to navigate multiple systems and applications

• Strong knowledge of standard office PC applications (Outlook, Microsoft Office suite)

• Enjoy working in a client-focused, structured and goal-oriented environment

• Business or finances knowledge, an asset

At Computershare, our brand promises are: Certainty, Ingenuity and Advantage.

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